ONLINE STORES
There must be real service behind every virtual store
Callflow telecommunications solutions come as on request
Offer a real customer experience to your online store and really good service. Talk to them. Show them a customised attitude.
Our contact centre services are web-based, but bring real benefits – they offer live communication and real contact.
As a contact centre, to have all the extras
IVR
This feature not only allows you to make your satisfied customers even more satisfied, but also makes you look good professionals in their eyes. Because it offers:
- message playback;
- setting of tone commands;
- forwarding to a competency-based group;
- forwarding to a next number;
- different logic of the messages depending on the moment of receiving the call (during working or non-working hours).
Missed call statistics
Missed calls mean missed sales. This may not happen with this feature, because in addition to returning all calls, you have at your disposal:
- call information;
- quick access to missed calls;
- data in detail and possibility for filtering by number/date/type.
International numbers
Your business is where your customers are. That’s why we offer international numbers in over 60 countries. This way you can specify a local contact number without having to sign a contract with an operator.
Calls recording
The “Just a moment” catchword will be out of your dictionary forever. And to avoid confusion, here’s exactly what you get with this feature:
- recording of each call;
- listening to calls online;
- ability to download and save a call
Queue management
Even online, it happens that a customer has to wait in line. But this is not a problem thanks to this feature, because:
- you can create a queue of call waiting until an operator is released;
- you can make various settings – for example, a certain sequence number from the queue to receive a message that a call will be returned to it after a while and the connection is ended.
Auto-dialling methods
How do you focus on conversations rather than routine actions? By taking advantage of this feature and calling hundreds of customers a day.
