CUSTOMER SERVICE
Looking for a path to the customer's heart?
Callflow’s call centre platform is the shortcut for a customer to reach your company
The phone is alive
The phone is alive
When we talk about customer service, we can not miss the phone communication.
Although the modern consumer lives mainly in the Internet when needs support, they prefer this to happen directly. They want a real solution, not a virtual one.
They expect to receive an answer immediately. The phone is your common point of contact. In order for this contact to take place, you do your best, and we provide our contact centre services.
We do not dream in vain. We just use them.
Callflow’s contact centre software uses cloud space. This means that your Customer Service department only logs in and uses the service through a web browser.
In today’s perturbed and precarious times, this is a big advantage because you can telework without installing software.
The light, thаe air, and the water of every telephone communication
If you want to have comprehensive communication, what do you need? Besides the obvious – to make incoming and outgoing calls…
- To serve customers at any time of the day;
- To optimize time and cost, as IVR logic could range from standard auto-response to interactive menus that we can integrate with your CRM.
Calls recording
- To track the flow of incoming and outgoing calls;
- To train new colleagues in the department.
Queue management
- To create a queue of call waiting until an operator is released;
- To make various settings – for example, a number to receive a message that a call will be returned to them shortly and the connection to be ended.
Automatic response during non-working hours
- To keep in touch even when you are not online;
- To reduce the risk of dissatisfied customers.
- So you don't have to switch from one software to another.
Call monitoring
- To be aware of incoming and outgoing calls;
- To monitor the work of the team.
Monitoring of the overall performance
- To have a look at the workload;
- To be aware of the number of missed calls.
