IVR
A solution that speaks for itself
Respond appropriately to your customers’ expectations – Callflow’s IVR service offers pre-recorded messages that automatically turn on when you call.
Serves your needs
IVR welcomes each customer on the phone instead of you, and the first impression is the most important.
Enhance the level of service by creating an interactive experience that anticipates various customer needs at any time of the day.
In the meantime, you will optimize your costs and the whole workflow, regardless of whether your business is in the field of services, the hotel industry or healthcare.
IVR automatically gives advantage
Increases customer satisfaction because:
- they always get an answer;
- are referred to the right team;
- they can place orders or receive confirmations without contacting an operator.
IVR saves everyone time: :
- receives various calls simultaneously;
- gives instant access to information;
- refers to a specific team;
IVR optimizes costs:
- IVR logic can range from standard auto-response to complex systems that are to integrate with your CRM.
Provides a new marketing tool:
- by attaching to queues and asking research questions, consumer attitudes are more precisely determined, which leads to more sales.
IVR AUTOMATICALLY IMPROVES THE EXPERIENCE
According to the needs:
You create major and minor voice menus that forward to the right department depending on the customer’s response.
For example: “To contact Sales Department, press 1, for Finance Department, press 2, for Human Resources, press 3…”
By day and time:
Manages various logics for working and non-working hours.
For example, to call after 6 pm or on the weekend: “Hello, your call is important to us. In order to be of maximum use to you, please call us again on weekdays between 9 am and 6 pm.”
According to the phone code:
Forwards the call to the appropriate regional team depending on which country the customer is calling from.
For example, when calling from a number with code +30, the customer is automatically forwarded to the team that serves in Greek.
According to customer information:
Recognizes a customer who has already called within a certain period of time and forwards it to the employee with whom he spoke.
IVR IS AUTOMATIC FOR YOU
- If your business requires confirmation or order status (for example, status when ordering a taxicab);
- If your business requires product or financial information (such as an account check);
- If your business needs to provide assistance in the event of a problem (for example, in the event of an accident in the heat supply, electricity, etc.);
- If your business needs marketing research (for example, to improve service).
