IVR

A solution that speaks for itself

Respond appropriately to your customers’ expectations – Callflow’s IVR service offers pre-recorded messages that automatically turn on when you call.

Serves your needs

IVR welcomes each customer on the phone instead of you, and the first impression is the most important.

Enhance the level of service by creating an interactive experience that anticipates various customer needs at any time of the day.

In the meantime, you will optimize your costs and the whole workflow, regardless of whether your business is in the field of services, the hotel industry or healthcare.

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IVR automatically gives advantage

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Increases customer satisfaction because:

IVR saves everyone time: :

IVR optimizes costs:

Provides a new marketing tool:

IVR AUTOMATICALLY IMPROVES THE EXPERIENCE

According to the needs:

You create major and minor voice menus that forward to the right department depending on the customer’s response.

For example: “To contact Sales Department, press 1, for Finance Department, press 2, for Human Resources, press 3…”

By day and time:

Manages various logics for working and non-working hours.

For example, to call after 6 pm or on the weekend: “Hello, your call is important to us. In order to be of maximum use to you, please call us again on weekdays between 9 am and 6 pm.”

According to the phone code:

Forwards the call to the appropriate regional team depending on which country the customer is calling from.

For example, when calling from a number with code +30, the customer is automatically forwarded to the team that serves in Greek.

According to customer information:

Recognizes a customer who has already called within a certain period of time and forwards it to the employee with whom he spoke.

IVR IS AUTOMATIC FOR YOU

Региони 1+2
България
Канада
Дания
Франция
Германия
Ирландия
Италия
Литва
Холандия
Португалия
Румъния
Словакия
Швеция
Швеция
Великобритания
Съединени щати
Австрия
Хърватия
Гърция
Люксембург
Нова Зеландия
Норвегия
Пуерто Рико
Испания
Регион 1
България
Канада
Дания
Франция
Германия
Ирландия
Италия
Литва
Холандия
Португалия
Румъния
Словакия
Швеция
Швеция
Великобритания
Съединени щати

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