PBX
CALLFLOW CLOUD PBX meets all your needs
The advantages of our service easily turn into the advantages of your service.
Callflow’s phone calling platform supports over 50 features that improve and accelerate your company’s performance while saving you effort and money.
The PBX that serves you faithfully and easily
- It does not require prior investment or special hardware – the PBX is web-based and may be used from anywhere in the world;
- It can be used by several departments or in the whole organization;
- Comes with fast and reliable technical support – 24/7 in Bulgarian;
- Enables integration with various CRM systems – Hubspot, Salesforce, Oracle NetSuite or anything else of your choice;
- It is also available through the iOS and Android app, so even when you're out of the office, the PBX is on your smartphone;
- You choose with which number to present yourself to the customers – Bulgarian or international, in order to serve clients abroad;
- And last but not least - it offers a connection with perfect quality.
We miss nothing, as you do.
The Statistics function speaks for us.
- Storage the history of all calls for a period specified by you;
- Quick access to missed calls;
- Real-time monitoring;
- Possibility to filter by various criteria;
- Ability to export to Excel;
- Storage of audio recordings.
We refer your attention to the successful service
by automatically offering you an Interactive Menu and IVR
- Playback of a pre-recorded welcome;
- Interactive menu settings that help users reach the desired department or information without human intervention;
- Different logic of the messages depending on the moment of receiving the call (during working or non-working hours).
Your business – your rules of telephone communication.
That’s why the Call Manager function is in your hands.
- Logic management for incoming and outgoing calls;
- Ability to forward calls to departments or between employees;
- Ability to create call groups and queues;
- Ability to access via web, IP phone or mobile application.
Undoubtedly, the Call recording feature gives you many advantages in various situations. And you don’t have to keep notes.
- Record all calls – even those made through the mobile application;
- Online calls playback;
- Ability to download calls to a computer;
- Storage of calls in the PBX for up to 3 years.
All is good when it ends with results
Ultimately, the deployment of the Callflow PBX leads to:
- Reducing the number of missed calls;
- Improving customer service;
- Reduction of non-serviced customers and missed transactions;
- Control and optimization of communication;
- Limiting the loss of business information;
- Improving control over employee efficiency.
- Callflow wishes you pleasant conversations!
