CLOUD PBX
Streamline your business communications with Callflow Cloud PBX software solution
Leverage over 50 modules that enhance the telephone service from your mobile operator.
Seeking a compact business phone system?
Or a phone exchange for your office?
Callflow Cloud PBX encompasses all, scaling seamlessly to an Enterprise-grade PBX solution.
- 14 days free trial
- No need for hardware or software purchases
- IP telephony
Лео Експрес
leoexpres.bg
CALLFLOW са надежден и сигурен партньор, чиито услуги ще продължим да използваме и занапред и като такъв го препоръчваме на всички заинтересовани и потенциални клиенти.
Norbert Juhasz
GEFCO Global Service Center
We have been using Callflow in our Cash Collection team for the past 3 years to stay connected with our customers daily. The platform is super user-friendly and responsive.
Александър Лилов
BestAuto.bg
Благодарни сме на екипа на Callflow, че решиха проблема ни с телефонните обаждания. Повишихме значително качеството на обслужване и организацията ни в екипа стана много по-добра.
CLOUD PBX
For external communication with clients and partners and internal communication.
IVR
- Welcome your clients with a pre-recorded message, and an interactive voice menu directs them to the most suitable team;
- Set up different messages for business hours and after-hours;
- Ideal for businesses and institutions looking to implement a unified contact number for customers and eliminate numerous departmental numbers.
CALL RECORDING
Let your phone system remember for your team – Callflow records all phone conversations and stores them for years
- Monitor and listen to customer conversations, provide feedback to agents, and enhance team performance;
- Mitigate the chance of errors in handling client inquiries or orders by replaying the conversation;
- Resolve disputes with clients quickly and effectively. Clarify misunderstandings by revisiting the conversation.
CALL MANAGEMENT
How often does your business signal “busy”?
Sometimes, the second line included in the mobile operator’s telephone service doesn’t guarantee catching all missed calls. A third caller might hear a ‘busy’ signal at the same moment, causing you to potentially miss a deal.
- With Callflow's intelligent call management system, your clients can patiently await their turn without encountering a busy signal;
- In case a client decides not to wait, your team will be alerted to the missed call and will have the option to return the call with one click through the platform's web interface, or utilize the automatic callback feature.
RING GROUPS AND QUEUES
Workload is evenly distributed among all team members
- Make the team more accessible to clients – instead of having one employee handle all incoming calls during peak hours, you can involve assistants whose phones will ring in case the primary agent is occupied.
- Reduce the customer wait time – if you have set up the team's phones to ring simultaneously for incoming calls, the available agent will answer the call, reducing customer wait time.
- Equal distribution of workload – implement logic to ensure that calls are answered by the agent with the fewest calls for the day, promoting fairness within the team.
- Personalize the service – when a previously served client calls again within 72 hours, the call will be routed to the same agent for a personalized experience.
LIGHT CRM
Transform the Callflow software phone system into a foundational CRM with Tags and Comments
- Add comments to conversations to remind yourself of promises made to the customer for future reference;
- Attach tags to each conversation, allowing you to categorize calls over time and differentiate between orders and complaints;
- Utilize the search feature to find keywords within the comments. Sort and analyze conversations by topics, actions, or teams, staying on top of the question "why are we receiving calls";
- Import all your contacts into the phone system through file import or API integration.
STATISTICS AND MONITORING
Dashboard with all the important real time statistics for the incoming and outgoing calls:
- Number of inbound and outbound calls
- Unanswered calls
- Missed calls
- Callback button
- Peak hours
- Filters by agents, days, hours etc.
- Excel export
MOBILE APP
Callflow Cloud PBX integrates with your smartphone
Take advantage of all the features of the cloud PBX platform while you are away from the office. The mobile application for Android and iOS allows you to:
- Make and receive calls on your business number, without affecting your personal phone bill;
- Send text messages;
- Dial internal company short numbers;
- Record conversations directly on your smartphone, or listen to them later in your software exchange profile via your computer's browser;
- Transfer calls to colleagues with a single click;
- Participate in ring groups, even when you are far from the office and team.
INTERNATIONAL NUMBERS
Does your business operate abroad?
We will provide you with numbers from Romania, Greece, and over 60 other countries, so that your clients have the ability to contact you on a local number, or when you call them, they see the prefix of their own country.
With the international virtual telephone numbers, you can:
- Project a professional image to your clients and partners abroad;
- Save on contracts and monthly fees to foreign telecoms;
- Reduce expenses for international calls.
INTEGRATIONS
Why integrate with Callflow’s Cloud PBX
Connect your phone to the entire customer service system you work with and enjoy increased efficiency and traceability in your team’s work.
- Call clients and partners directly from the CRM, without having to switch between software;
- Call recordings are displayed directly in the CRM, where you can listen to them.
- Office 365 Cloud PBX
- Cloud PBX Teams Integration
* If you are using a CRM that you don’t see on our list, call us and we will discuss the possibility of integration.
CALL TRACKING
Track which marketing channels generate the most phone traffic for you:
- Monitor the performance of each offline channel: brochures, posters, billboards, and more;
- Analyze the phone calls received from digital channels and/or the keywords that led visitors to your website, who subsequently contacted your business by phone;
- Optimize your advertising efforts and budgets based on the results of the calls you receive;
- Use virtual phone numbers from Callflow for a specific campaign, without a long-term contract.
Customers about us
Rosen Marinov
СЕО Daticom
It was extremely important for us to find a serious company like CALLFLOW to meet our quality of service requirements.
Norbert Juhasz
GEFCO Global Service Center
We have been using Callflow in our Cash Collection team for the past 3 years to stay connected with our customers daily. The platform is super user-friendly and responsive.
Ivan Kostov
Financial manager
We express our excellent impressions of CALLFLOW’s strict fulfillment of commitments during the implementation of the CALLFLOW Cloud PBX.
The Cloud PBX system that will serve you reliably and easily:
- Requires no upfront investment or special hardware;
- Fast and reliable technical support;
- Enhances your mobile operator's service, without interrupting your contract with them or changing your numbers;
- Offers a connection of perfect quality on various devices - web browser, IP phone, or smartphone.
- 14 days free trial
- No need for hardware or software purchases
- IP telephony
