As part of MS Office 365, MS Teams is a useful tool for phone calls and video calls, chatting and sharing files. But what if it were even more useful and convenient for your customers and employees?
We combined Microsoft Teams with Callflow platform
to bring you a completely new, enhanced contact center solution for your enterprise.
MS Teams users can call any public telephone network straight from within the application, as well as receive calls from customers and partners directly in Teams.
Call transfer, hold, forwarding, routing to a group or voicemail, caller ID – all standard PBX functions are at hand. Make outgoing calls at a touch of button in your contact’s profile.
Calls can be monitored in real-time in MS Teams.
MS Teams Direct Routing lets your team use their existing phone numbers or assign new ones. It works with any existing geographic, non-geographic or international numbers.
All calls with customers/partners are visualized directly in MS Teams.
Easily add comments to each call.
Thanks to the total integration between MS Teams and Callflow Cloud PBX, your employees can now collaborate with colleagues, customers and partners via one single app using a voice telephone line. A convenient solution that works with a wide range of devices, all leading into MS Teams, software/hardware IP phone and other connected devices.
Incoming calls ring in the IP phone and MS Teams app simultaneously. If your employee isn’t available, the call gets diverted to another employee or a mobile number.
Depending on their location, language or time zone.
Pre-recorded voice messages and DTMF dial tones divert your customers to the most relevant department of your organization.
Employees can have several phone numbers in different countries.
Incoming calls can be diverted to a phone line within your customer’s country.
Your international customers will love this one.
Employees can enquire about incoming, outgoing and missed calls.
Listen to calls later and keep track of the quality of your customer service.
All communication via Callflow Cloud PBX is encrypted.