Experience seamless customer interaction management with the web-based Callflow Cloud Contact Center – for all your inbound and outbound calls.
In the world of contact centers, it’s not merely about managing high call volumes – it’s about making each customer touchpoint impactful and valuable.
With Callflow, you can put operational hurdles behind you. Welcome a new era of cost optimization, enhanced efficiency, and a solution tailored to the distinctive requirements of your enterprise.
Automatic Call Distribution
Our ACD system is intuitive and fully customizable, allowing your calls to be routed and distributed based on:
With Automatic Call Distribution you will ensure your customers always connect with the right person.
Real time monitoring and statistics
Maintain full control and complete transparency with our real-time monitoring module, providing instant insights into queues, agent activities, and statuses.
Leverage our real-time call listening feature to gain deeper understanding of customer interactions and to ensure superior quality assurance.
Improve customer engagement with the advanced scripting algorithm that offers a variety of questions.
IVR logic can range from a standard auto-responder to interactive menus:
Unified agent panel
Single-agent management of multiple incoming lines concurrently;
Simultaneous handling of both inbound and outbound campaigns;
Incorporation of a chat channel, compatible with any web-based chat system chosen by the company.
New client data
Integrations with internal software products, ERP, CRM
AUTO DIALLING METHODS
How to make employees focus on calls rather than routine actions?
By saving them time and effort.
Our software autonomously dials numbers and connects outgoing calls to available agents.
In doing so, you save valuable agent time and ensure a higher rate of meaningful customer contact.
As soon as one call concludes, our software immediately directs a new call to the agent.
This optimizes your operators’ time to the fullest, ensuring they never remain idle for extended periods.
Prior to dialing a number, the contact information is displayed, giving the agent the option to proceed or skip the call.
This feature proves valuable when the quality of the calls takes precedence over quantity.
A completely automated approach where the customer hears a pre-recorded message upon connection and can navigate an interactive menu.
This solution is ideal for processes like order confirmation.