What does the presence of an automatic response mean?
AUTOMATIC ALLOCATION OF CALLS
How to be most beneficial to your customers?
By introducing a call allocation algorithm that optimizes and speeds up service.
INTEGRATION BETWEEN COMPUTER AND TELEPHONE
What may the success of a business be related to?
With the amenities that employees have while performing their daily tasks.
AUTO DIALLING METHODS
How do your employees focus on calls rather than routine actions?
By saving them time and effort.
The software dials the number itself and forwards the outgoing call to a free agent.
Thus you save the agent’s time and make more real contacts.
The software forwards a new call to the agent as soon as the previous one is completed.
You optimise in maximum the operator’s time without worrying that it will stay idle for too long.
Before a number is dialled, the contact information is displayed, and the operator decides whether to dial it or skip it.
For cases where the quality of the calls is more important than the quantity.
Fully automated method. After the connection, the customer hears a recorded message and has the opportunity to operate an interactive menu.
The solution is appropriate for order confirmation.
When does the employee respond adequately over the phone in each situation? When there is a pre-defined plan.
Provide it with our unique script module with over 50 functionalities for optimization according to the specifics of each of your inbound or outbound campaigns.
How to make sure with your own eyes that the work in your department is going well? Entrust us with the tracking of every detail of the activities of your employees. We offer you an individual monitoring panel in which you set your own criteria for work performance:
REAL TIME REPORTS AND STATISTICS
What is happening now? Find out with the “eyes” and “ears” of the call centre platform that:
OWN TEMPLATES FOR DATA IMPORT AND EXPORT
How to break forever with the tedious and time-consuming data entry in Excel? By letting Callflow create a unique, tailor-made template for you, which includes: