Auto-dialling methods
Gain speed in service
“Hello, this is the Callflow Automated Dialling Methods service.
It will make telephone communication with your customers more efficient, as it automatically dials thousands of numbers from a pre-defined list.
Please stay on for more details.”
Love from first contact
The Automatic Dialling Methods service has no error, as it follows a strictly defined algorithm.
It will help you become a real customer service machine from the first contact, saving you:
- incorrectly entered numbers – when dialling manually it is possible to make errors;
- insufficient consolidation of employees' working hours – they will not waste time dialling and waiting for the connection to take place, but on the other hand they can focus on their efficiency during the conversation;
- exercising control – the service provides quick access to call recordings, which allows the identification of possible problems in real time.
There is a method for every successful conversation
PREDICTIVE DIALING
The system follows a list of phone numbers, dials them and forwards calls to operators that are currently available.
Thanks to PREDICTIVE DIALLING you make more calls in a short term.
Allows you to pre-set the amount of time each employee can stay free before taking on the next customer.
This dialling method is appropriate for all types of outgoing calls – from telemarketing campaigns to consumer surveys.
POWER DIALING
The next contact shall be made only when the operator has finished their previous call.
POWER DIALING is appropriate for cases when your database is from the number of your own customers and you care more about the quality than the quantity of calls.
This method will maximize the operator’s time without worrying that it will stay free for too long.
PREVIEW DIALING
Before the system dials, the operator has the opportunity to review the information about the customer with whom they are about to talk.
The option is especially useful in cases where a preliminary study is required before the interview. At the discretion of the operator, the relevant number may be omitted.
AGENTLESS DIALING
With this method, not only dialling is automatic – all contact is made without the involvement of an operator, but through pre-recorded messages and IVR.
Thanks to AGENTLESS DIALING , a large base of numbers to call is covered. One of the great advantages of this method is that it releases employees’ time so that they can focus on other tasks. This significantly optimizes costs and resources.
The deployment of AGENTLESS DIALING is extremely appropriate for online stores that have to confirm multiple orders.
