Agentless phone calls
Unearthly productive service
It’s true that people do business, but if you want your phone communication to be really “lin full order” you can trust the automated Callflow Agentless calls solution, which will allow your staff to take on other important tasks while the software does hundreds of outgoing calls a day.
Callflow’s Agentless callsplatform dials phone numbers from a set list without the involvement of agents. After the user answers the call, they hear a pre-recorded message.
Услугата customer service is suitable for companies that:
- Make a large number of the same type of outgoing calls on a daily / weekly / monthly basis;
- They want to save costs from man-hours and routine tasks that can also be done by a machine;
No agent? No problem.
Because there is an automatic method for each call.
- You call automatically without the involvement of agents;
- No limit on the volume of the database that will be called;
- Easy management via web based admin panel;
- Toll-free number to the service;
- Possibilities for various settings and logics;
- Blacklist for contacts who do not want to be called;
- Real-time monitoring with number of contacts successfully reached and unprocessed;
- Reports and statistics.
Types of automatic calls
Notifications
All users on the list hear the same message.
Example:
Hello, as our loyal customer we have a special offer for you. If you want to benefit, visit our office.
Customised
The call contains a customised feature – date or amount. Each customer hears a different amount.
Example:
Hello, you have an outstanding payment of your loan in the amount of <BGN 100>.
With the ability to collect data
All users on the list hear the same message.
Example:
Please rate the service of the operator you spoke to. Press 1 for approval and 2 for disapproval.
The setting is important
- calling schedule – by days of the week and time intervals;
- number of attempts to dial a customer;
- for how long from the listened message the call may be considered successful;
- logics if the customer does not respond; if their phone is switched off or hangs up;
- recording of calls, etc.
Agentless calls in action
- Credit status messages; approaching payment deadline;
- Communications from financial institutions for the exact amount due;
- Fraud notifications – a call to the customer when their credit card is used in an unusual place in the world, or a large amount of money is withdrawn therefrom.
- Marketing campaigns for a new service, for promotions, for a game;
- Customer satisfaction surveys – after contacting an operator, the customer immediately receives an agentless call to evaluate the service;
- Marketing research and surveys for products and services.
The results speak for themselves
- The data can be sent back to the client CRM via the API.
- Communications from financial institutions for the exact amount due.
